Disclaimer: The decision to follow these recommendations is at your own discretion. If you have medical concerns, please consult your family doctor.

ONBOARDING

• This is at the discretion of your coach. In some cases, a call may not be required.
• The initial plan will be sent to you within 72 hours after the initial call and completion of appropriate documentation, pending payment.

COMMUNICATION

• 24hrs turnaround time for email and nutrition check-in communication.
• LATE check-ins are not guaranteed a 24hr response time.
• 48hrs response time for video reviews.
• For questions requiring quick responses, please email your coach with the word “URGENT” in the subject line.
• Please avoid using social media platforms as a means of urgent communication.
• One 30-minute video call is available each month; additional video calls are at the discretion of your coach.
• The discord channel is a public forum, and past and current clients have access. The decision to share private information is at your discretion.
• Please follow community guidelines. 

SUBSCRIPTION, CANCELLATION, AND PAYMENTS

• Subscription payments will be charged monthly on the initial order date.
• If the order date needs to be changed, please discuss it with your coach.
• 24-hour notice is required prior to the payment date for cancellation.
• Once payment is processed, there are no refunds.
• It is your responsibility to notify your coach regarding cancellation if you wish to discontinue service. Payments will continue unless your coach is notified.
• If service pricing is subject to change, you will be given at least 60 days notice.
• If a payment does not go through, your coach will make contact within 24 hours, and a resolution must be achieved within 72 hours to the best of our abilities. 

MEET DAY/ COMPETITION COACHING

• If you would like your coach to travel to your competition, all travel expenses are to be the responsibility of the athlete.
• This includes transportation and accommodations.
• An additional fee will be decided between you and your coach to compensate for meals and time.
• If you would like your coach to be available for virtual coaching on meet day, including a video review, feedback, and planning, there will be a cost of $100.00 payable prior to the day of the meet.
• The coach must make themselves available for timely feedback; therefore, if an athlete would like their coach to be available for this option, a 60-day notice must be provided.
• If the coach is not available on your competition date, see the next point.
• All competitive athletes are entitled to a 30-minute game plan call prior to their competition date.
• During this call, a plan will be developed to ensure the athlete has a schema to navigate attempt selection at their competition based on their performance and circumstances.
• You are responsible for choosing the numbers on the day of the competition based on the plan developed with the coach.
• All competitive athletes are entitled to a 30-minute debrief call after the competition to discuss the outcome with their coach and identify an action plan for the next phase of training.

PRIVACY

• All information shared with your coach is considered confidential, and our best efforts will be made to prevent data breaches or loss.

VACATION/HOLIDAYS

• Your coach is permitted 1 week of vacation per quarter.
• During this time, only emails labeled ‘URGENT’ will be responded to within 24 hours; please allow extended time for non-urgent communication. No video calls will be available during this time.
• Training plans will be sent in advance. Video reviews will not be completed at this time unless during competition prep.
• Nutrition check-ins will be completed in an abbreviated fashion.
• 2 weeks per year, your coach is entitled to full vacation where communication is not available. At your coaches discretion, exceptions can be made when in competition prep.
• Major holidays including Easter, Canadian Thanksgiving, Christmas Eve/Day, Boxing Day, New Year’s Eve/Day, Canada Day, and Labour Day, all communication will be deferred to the next business day.